F.A.Q

What time should I enter as the airport pick-up time?
Please enter your flight’s arrival time. We monitor your flight status and aim to meet you approximately 20 minutes after arrival for domestic flights, and 1 hour after arrival for international flights.

What time should I enter as the hotel pick-up time?
Please schedule your pick-up time for 3 hours before your flight’s departure. This allows time for travel and check-in, as the airport recommends arriving at least 2 hours prior for necessary arrangements.

What happens if the flight is delayed?
No need to worry. Skippy Transportation tracks your arrival flight online and is notified of any delays. This allows us to adjust accordingly and provide efficient service—saving both your time and money.

What happens if the flight changes?
If your flight details change, please contact Skippy Transportation right away at +1 407 431 2864 (Phone or WhatsApp) so we can update your reservation and avoid any inconvenience.

What if we are arriving on separate flights?
If you’re traveling with a large group under a single reservation, please enter the details of the latest arriving flight. Meet the rest of your party at that flight’s baggage claim area for a smooth and convenient group pick-up.

What if I do not see the driver holding a sign with my name?
Please call or message us via WhatsApp at +1 407 431 2864. The airport provides complimentary phone booths and Wi-Fi for your convenience.

How can I make the payment?
Payments can be made online, over the phone, or directly to the driver.

What is your cancellation policy?
If your travel plans change, just let us know at least 24 hours prior to your scheduled pick-up time for a full refund. Your credit card won’t be charged, and any prior payments will be refunded. Please allow 5–8 business days for the refund to be processed by your financial institution. Cancellations made less than 24 hours in advance or no-shows are not eligible for a refund.

What are the Florida child restraint laws?
Florida law requires all front-seat passengers and children under 18 to use seat belts or approved child restraint devices. Children should sit in the back seats until at least age 12, due to the risks posed by air bags.

For children 5 and under:

• Ages 0–3: Must be in a forward-facing car seat.

• Ages 4–5: Must be in a booster seat.

Parents are responsible for providing appropriate child restraints when using “for hire” vehicles. However, Skippy Transportation can provide these at no extra cost—just let us know when booking.

How should I handle gratuity for the driver?
Gratuity is not included in our fare. We leave this to your discretion based on the quality of service you receive. You can add a tip during booking, give cash to the driver, or add it to your credit card after the trip.

Are there any extra charges beyond the fare?
No. Your fare is the total cost. Gratuity is optional and not included—it’s a customary way to show appreciation, typically ranging from 10–20%.

Is this a shared ride?
No, all of our transfers are private.

Can we take time for snacks before pick-up at the airport?
We typically aim to pick you up as soon as possible after your flight arrives. If you need a little extra time for snacks or a quick break, please note that in the message field on your reservation form.